RETURNS POLICY

Due to their personal nature and the necessity of hygiene precautions, no exchanges of any products are permitted.

30 DAY LIMITED WARRANTY (Consumable products excluded.) If due to any defect in materials or workmanship, this product fails to maintain its integrity or its moving parts become inoperable, the supplier will repair this product or, at the suppliers sole option, replace it with a like or reasonably similar product. This warranty does not cover product repair and/or replacement because of misuse, accident, unauthorised repair or alteration or other cause not within the control of the supplier. Repaired or replacement products are warranted only for 30 days. The customer is responsible for shipping costs for all warranty service. Toy related products are sold as novelties only. If your item becomes defective after the initial 30 days, you must contact the manufacturer directly.

Please carefully before placing your order.

If the product contains a manufacturing fault, please return the entire product (including packaging) to PO Box 842, Bathurst, NSW 2795. (Please include your order number and details).

Upon receipt the product will be examined, and if deemed warranted, a credit will be issued or the product will be exchanged.

For DVDs:

We have a 7 DAY RETURN POLICY, subject to the following conditions:
- A defective product will be replaced with the same title purchased if available or a store credit will be issued.
 

Before you send back any "faulty" product may we first ask you to follow a few simple testing points as follows.
- Check the movie format of your DVD & if it can be played on your DVD player & television.
- Check if your TV set can receive PAL and NTSC signals.
- Check the zoning of your DVD player and the zoning of the DVD.
 

NTSC (National Television System Committee) and PAL (Phase Alternating Line) are Television Broadcast formats. NTSC is used in North America, Japan and South America. PAL is used in Australia, SE Asia, UK and Europe.
Most PAL DVD players and televisions made in the past 5 years or so generally support NTSC playback. This means that they will successfully play DVDs in the NTSC format. However, both the DVD player and the television set must be NTSC capable to allow playback. The ability of X-box and PlayStation games console to playback NTSC format appears to vary from one DVD title to another.

To check if your TV set can receive PAL and NTSC signals, refer to your instruction manual, or ask at the place you bought your TV. If they don't know (which they should), try contacting the manufacturer of your TV set.

All our DVDs are zone "Multi Region" - can be played on all DVD players, unless specified otherwise.

All returned DVD's will be assessed in our warehouse and Products found not to be faulty will be returned to the purchaser.

Please note, our return policy does not apply to goods which have been used and where the purchaser is dissatisfied with the content.

SHIPPING DETAILS

Standard Australia Wide Shipping

* For all orders under $200.00 a flat fee of $12 will apply.

* For all orders over $200.00 shipping is FREE

All products ship in plain, unmarked, packages. Any sender information will be discreetly labelled with a return address only. They'll be packaged such that no one will be able to tell what's inside.

Please allow for 14 Days delivery, however we endeavour to deliver before the 14 days

International Shipping:

INTERNATIONAL SHIPPING
For international orders use the "Bank Transfer Payment" option in the checkout window and we will email you back the shipping price in AUD.

All international payments must be made through Paypal once we have advised you of the total cost.

WE DO NOT GUARANTEE DELIVERY OF ANY INTERNATIONAL SHIPMENTS AND WILL NOT BE RESPONSIBLE FOR ANY ITEMS NOT CLEARING CUSTOMS OUTSIDE OF AUSTRALIA.